The Body Refinery Privacy Policy
Effective date: August 31, 2026 Last updated: August 31, 2026
The Body Refinery LLC, doing business as The Body Refinery Pilates and The Body Refinery (collectively, "The Body Refinery," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit thebodyrefinerystudio.com, contact us, create an account, book or attend a class or event, purchase a membership or package, participate in a promotion, or communicate with us by email, phone, or text message.
1. Personal Information We Collect
Depending on how you interact with us, we may collect:
Contact information, such as your name, email address, telephone number, mailing address, and emergency contact information.
Account and membership information, such as login credentials, membership or package details, waivers, preferences, and account status.
Booking and attendance information, such as classes, appointments, waitlists, cancellations, attendance history, and instructor or studio preferences.
Transaction information, such as purchases, billing address, payment status, and limited payment details. Full payment-card information is processed by our payment service providers and is not stored directly by us.
Fitness, health, and safety information you voluntarily provide, such as injuries, physical limitations, pregnancy status, accessibility needs, or other information relevant to participating safely in our services.
Communications and marketing information, such as messages you send us, survey responses, promotion entries, communication preferences, and your consent to receive email or SMS communications.
Device and website-use information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from an IP address, and interactions with our website or advertisements.
Photos or video, when you voluntarily provide them, when a profile photo is added to your member account, or when you separately authorize us to photograph or record you.
We may collect information directly from you; automatically through cookies and similar technologies; and from service providers that help us operate our website, booking system, member accounts, payments, communications, advertising, and analytics.
2. How We Use Personal Information
We may use personal information to:
Create and manage member accounts, memberships, packages, bookings, waitlists, and attendance.
Process payments and maintain transaction and accounting records.
Provide classes, events, customer support, and a safe studio experience.
Send booking confirmations, reminders, schedule changes, account notices, payment notices, and responses to your questions.
Send promotional emails or text messages when you have consented or when otherwise permitted by law.
Personalize and improve our services, website, marketing, and member experience.
Measure website and advertising performance and understand how people find and use our services.
Detect fraud, protect our rights and systems, enforce studio agreements and policies, and comply with legal obligations.
3. SMS and Two-Way Text Messaging
If you opt in to receive text messages from The Body Refinery, we may send messages concerning inquiries, customer care, class bookings and reminders, waitlists, schedule or studio updates, memberships, account or payment notices, events, promotions, and offers. Messages may be sent using automated technology. Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to a message. After you opt out, we may send one final confirmation message. For assistance, reply HELP or email info@thebodyrefinerystudio.com. Carriers are not liable for delayed or undelivered messages.
We use telephone numbers and SMS consent records to operate our messaging program, document consent, honor communication preferences, and communicate with you. We do not sell, rent, or share mobile telephone numbers, SMS opt-in data, or text-messaging consent with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent are not transferred to any other business. We may provide limited information to service providers that help us deliver messages, but only as needed to provide services to us and subject to appropriate confidentiality and data-protection obligations.
Opting out of marketing texts does not prevent us from responding to a text you send us or from sending non-marketing communications when permitted by law. You may also ask us not to contact you by text by emailing the address above. We will honor reasonable opt-out requests.
4. Cookies, Analytics, and Advertising
Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the site, remember preferences, understand site traffic, measure advertising, and improve our services. Some technologies may collect information across websites or over time.
You can control many cookies through your browser settings. Blocking cookies may affect website features. If we use personal information for targeted advertising or sell personal information as those terms are defined by applicable privacy law, we will provide any legally required notice and opt-out method. We do not sell personal information for money.
5. How We Disclose Personal Information
We may disclose personal information to:
Service providers that perform services for us, such as website hosting, booking and member management, payment processing, email and SMS delivery, analytics, advertising support, data storage, accounting, and professional services.
Professional advisers, such as attorneys, accountants, insurers, and consultants, when reasonably necessary.
Government authorities or other parties when required by law or when reasonably necessary to protect safety, prevent fraud, enforce our rights or agreements, or respond to lawful process.
A successor organization in connection with a merger, financing, acquisition, sale, reorganization, or transfer of all or part of our business, subject to applicable law.
Other parties at your direction or with your consent.
We do not sell or rent our customer lists or personal information. Any disclosure described above excludes mobile telephone numbers, SMS opt-in data, and text-messaging consent for third-party or affiliate marketing or promotional purposes.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal, tax, accounting, insurance, and safety obligations, resolve disputes, enforce agreements, and protect our rights. Retention periods vary based on the type of information and why it was collected. We may retain records of SMS consent and opt-out requests as needed to demonstrate and honor your communication choices.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, electronic transmission, or storage system is completely secure, so we cannot guarantee absolute security.
8. Your Privacy Choices and Rights
You may:
Unsubscribe from marketing email by using the unsubscribe link in an email.
Opt out of text messages as described in Section 3.
Adjust cookie settings through your browser and use any privacy controls made available on our website.
Request access to, correction of, or deletion of certain personal information by emailing info@thebodyrefinerystudio.com.
Depending on where you live and whether an applicable privacy law covers our processing, you may have additional rights, including rights to confirm whether we process your personal information; access, correct, delete, or obtain a portable copy of it; and opt out of its sale, targeted advertising, or certain profiling. You may also have the right to appeal our response to a request.
To submit a request or appeal, email info@thebodyrefinerystudio.com with the subject line "Privacy Request" or "Privacy Appeal." We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of the agent's authority and verification of your identity. We will not unlawfully discriminate against you for exercising a privacy right.
9. Children's Privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from a child under 13 without verifiable parental consent. If you believe a child under 13 has provided personal information to us, contact us so we can review and, where appropriate, delete it. A parent or legal guardian must handle enrollment and required consents for a minor participant.
10. Third-Party Websites and Services
Our website may link to or integrate with third-party websites, applications, booking tools, social media platforms, or payment services. Their privacy practices are governed by their own policies, and we encourage you to review them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on our website and change the "Last updated" date above. If required by law, we will provide additional notice or obtain consent before a material change takes effect.
12. Contact Us
Questions, requests, or complaints about this Privacy Policy may be sent to:
The Body Refinery LLC Email: info@thebodyrefinerystudio.com Text: 983-204-2765 Website: thebodyrefinerystudio.com
The Body Refinery SMS Terms
By opting in, you agree to receive text messages from The Body Refinery concerning inquiries, customer care, class bookings and reminders, waitlists, schedule or studio updates, memberships, account or payment notices, events, promotions, and offers. Messages may be sent using automated technology. Consent to receive marketing texts is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help, or email info@thebodyrefinerystudio.com. After an opt-out request, you may receive one confirmation message. Carriers are not liable for delayed or undelivered messages. Your participation is also subject to our Privacy Policy.